Order acceptance

[Anitaswinton080]

Hello. I placed an order last night for a new contract. I was wondering how long it takes for an acceptance email and delivery etc? It says next day but i know things may be delayed at the moment but I havent heard if its accepted yet.

[madasaf1sh]

@Anitaswinton080

If you haven't received the acceptance emails it may have been referred to the Credit Referrals team, they work to try and come back to you in upto 7 working days.

If after 7 days then contact Customer Services or come back here.

[Anitaswinton080]

Ok thank you. I received several emails with CCA and terms and conditions etc but then nothing else.

[madasaf1sh]

@Anitaswinton080

I take it you clicked on the link to accept the contracts?

[Anitaswinton080]

I did yes but the email then said once it has been accepted I will be contacted. Just wondered how long it took roughly to find out officially if it is accepted etc

[madasaf1sh]

Thats fine @Anitaswinton080

Just asked as some people forget to click on the link

[Anitaswinton080]

I got an email with a new phone number. Hoping that's a good sign.

[MI5]

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@Anitaswinton080 wrote:
I got an email with a new phone number. Hoping that's a good sign.

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