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on 28-06-2020 10:49
Solved! Go to Solution.
Accepted Solutions
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28-06-2020 11:11 - edited 28-06-2020 11:13
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28-06-2020 11:11 - edited 28-06-2020 11:13
You are the second person this has happened to in 2 days.
You may have to wait for the system to update over the weekend or you could phone O2 again tomorrow using any numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to call.
If the order has not gone through properly, that pending payment will be returned to your bank.
Whilst on the phone to O2, you can ask them to process another order AFTER they have made sure the first one hasn't gone through.
Hope that helps.
Veritas Numquam Perit
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28-06-2020 11:11 - edited 28-06-2020 11:13
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28-06-2020 11:11 - edited 28-06-2020 11:13
You are the second person this has happened to in 2 days.
You may have to wait for the system to update over the weekend or you could phone O2 again tomorrow using any numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to call.
If the order has not gone through properly, that pending payment will be returned to your bank.
Whilst on the phone to O2, you can ask them to process another order AFTER they have made sure the first one hasn't gone through.
Hope that helps.
Veritas Numquam Perit
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on 28-06-2020 11:18
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on 28-06-2020 11:18
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on 28-06-2020 11:45
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on 28-06-2020 11:45
You're welcome @TedGoldman
Veritas Numquam Perit
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on 28-06-2020 18:13
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on 28-06-2020 18:19
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on 28-06-2020 18:31
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on 28-06-2020 18:31
Reading the CCA is a digital acceptance of your agreement to the contract.
As I said, give O2 a call tomorrow on the number I provided previously. They open at 8am
This is the only way to make sure the order has gone through.
It looks as if it has and is probably just a glitch on the system.
Veritas Numquam Perit
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on 28-06-2020 19:39
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on 28-06-2020 20:00
We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery.
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on 28-06-2020 20:00

