Solved: Online upgrade payment error

Mary021618 · ‎02-12-2017

Hello,

I have been trying to make an online upgrade payment, however when I go to checkout, I type in all my details and it all works fine, and then at the end it says error, and then the payment system doens't go through.

Bambino · ‎02-12-2017

@Mary021618 We are all customers here and have no access to anyone's account. Please follow this link to speak to Customer Service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Bambino · ‎02-12-2017

@Mary021618 We are all customers here and have no access to anyone's account. Please follow this link to speak to Customer Service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

jonsie · ‎02-12-2017

Ordering online and the payment system is notoriously problematic. Give them a call or better yet go instore.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-12-2017

Our advice is always to upgrade in store.
Aside from the payment issues, you also run the risk of no stock, regardless of what the website says.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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