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Online top up

Anonymous
Not applicable

Anyone else having problems topping up online. I have been getting an error message since Monday tea time. Top of page states Error 500, and the page states "something is broken, please try again later". How long has this been going on? Is this a regular problem? Is this indicative of the kind of service I should expect? I prefer to top up this way, so if this is a regular thing, I would prefer to know now. I have a further 11 days to send back this phone, and go with another provider. If someone would be kind enough to let me know, thanks.

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MI5
Level 94: Supreme
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Registered:
If this is your first top up you need to use a voucher.
After that you can usually top up online OK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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Registered:

If you have any further problems with topping up there are a few alternatives here http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

(though as said, if this is the first top up then you will need to do it via a voucher)

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