on 12-01-2019 11:00
I’ve told them not to cancel my order until it’s explained to me why the website says they are in stock, yet they can’t deliver me one.
I’m not for having a go at o2 just for the sake of it, but my patience is running low and I’m beginning to feel frustrated. I’ve never had problems with o2 before and I’ve been with them for many years.
Ive tang some stores local to me, the franchises are helpful but are limited as to what they can do, the retail store was very unhelpful and didn’t seem interested in helping me out.
I’m owed money from the two orders I’ve made, and I’m still without a keyboard.
Can anyone give me some guidance?
on 12-01-2019 11:12
They certainly haven't fulfilled your order so O2 are at fault here.
The major problem with shopping online with O2 is they do NOT have a live stock ordering system. So even if they state on the website 'In Stock' ...chances are it isn't.
If you don't want to cancel your order, then you will have to wait until it comes back in stock.
The other option is to go instore after cancelling your order. (Making sure your local O2 store has everything you need before cancellation though).
Your only other option is to make a complaint. However if you do that, then our managers wont be able to get involved @IT_geek
on 14-01-2019 13:00
Hi @IT_geek, and sorry to hear you've run into some difficulties with your latest order. If you'd like to speak with a guru abotu this to see what the options are, I'd love to arrange for one to look into this with you. I'll send you a Private Message to discuss it further
Thanks @Cleoriff for the mention!
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