on 12-01-2019 11:00
on 12-01-2019 11:12
They certainly haven't fulfilled your order so O2 are at fault here.
The major problem with shopping online with O2 is they do NOT have a live stock ordering system. So even if they state on the website 'In Stock' ...chances are it isn't.
If you don't want to cancel your order, then you will have to wait until it comes back in stock.
The other option is to go instore after cancelling your order. (Making sure your local O2 store has everything you need before cancellation though).
I'm not sure our managers can help with this one, though I will tag them in case @Martin-O2 @Marjo @EmilieT (they won't be back till Monday so you will need to pop back then)
Your only other option is to make a complaint. However if you do that, then our managers wont be able to get involved @IT_geek
Veritas Numquam Perit
on 14-01-2019 13:00
Hi @IT_geek, and sorry to hear you've run into some difficulties with your latest order. If you'd like to speak with a guru abotu this to see what the options are, I'd love to arrange for one to look into this with you. I'll send you a Private Message to discuss it further
Thanks @Cleoriff for the mention!
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