Online payments

[Anonymous]

Hi,

I've been with O2 since I was 13 years old and now into my 20's and cannot fault it... I was wondering though if O2 would be able to create a way for it's customers to pay off bills online instead of having to phone in (though the waiting times are very short)... This is in regards to the O2 Refresh which is great as it splits the bill so you know what you're paying for...

It would be a great service to add to the My O2 site as that way we'd be able to pay off say the phone itself paying more than just the £20pm or on top of the £20pm... It already features the balance left outstanding but it would be a way to encourage O2 customers to pay a little more and refresh quicker if we had more control...

[jonsie · Accepted solution]

Hi @Anonymous and welcome to the community:smileyhappy:

Perhaps @Toby can feed your suggestion back. I wouldn't have thought that it would be too difficult to put it in place.

[Anonymous]

Ok, thank you... Is @Toby an employee of O2???

[jonsie]

He's community admin and an O2 employee.

[Anonymous]

Great... Just realised I can view his page as such by clicking on his name... Sorry, new found way to communicate 🙂

[jonsie]

You can send him a private message if you wish...link on rh side of his profile page. He's always willing to enter into correspondence with members.

[Anonymous]

Hi Tar90

I agree possibly a good idea which as jonsie says it's always worth looking at such things.

Toby can also be Pm'd from here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

Let us know how you get on with this.

[Cleoriff]

---

@Anonymous wrote:
Hi,

I've been with O2 since I was 13 years old and now into my 20's and cannot fault it... I was wondering though if O2 would be able to create a way for it's customers to pay off bills online instead of having to phone in (though the waiting times are very short)... This is in regards to the O2 Refresh which is great as it splits the bill so you know what you're paying for...

It would be a great service to add to the My O2 site as that way we'd be able to pay off say the phone itself paying more than just the £20pm or on top of the £20pm... It already features the balance left outstanding but it would be a way to encourage O2 customers to pay a little more and refresh quicker if we had more control...

---

What a good idea. @Anonymous It appears so simple.... yet would certainly be a more effective way for some to manage their accounts.

[Anonymous]

Thank you all... I will forward this over to him, fingers crossed... It's something that they can even link to PayPal for extra security...

[Cleoriff]

---

@Anonymous wrote:
Thank you all... I will forward this over to him, fingers crossed... It's something that they can even link to PayPal for extra security...

---

Brilliant. Will you come back and let us know how you get on?