Online payment unsuccessful..

[Cleoriff Level 86: Prestigious]

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@jonsie wrote:

Scratch that....

One-off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express.

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Wrong card then? Though I thought Maestro was out of the equation also?....

[jonsie Level 92: Chief]

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@Cleoriff wrote:

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@jonsie wrote:

Scratch that....

One-off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express.

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Wrong card then? Though I thought Maestro was out of the equation also?....

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Maestro are defunct now so who knows?

[Cleoriff Level 86: Prestigious]

Yes I have seen on a couple of other threads that Maestro can't be used...

Anyway...you are spot on with the card...the OP can't use it as its Amex..... it is obviously getting to the section of processing payment...and grinds to a halt...

[Anonymous]

Hmm that's odd because Amex is one of the payment options on the website..In any case I have also tried with a Visa card(Barclays Direct Debit) and that was a no go either, it gets past barclays' security page then fails on o2's website..

[MI5 Level 94: Supreme]

Must be an issue with O2's payment processing aspect of the website.
A similar issue has been reported earlier by people trying to order the Moto 360......

[jonsie Level 92: Chief]

Have you tried calling customer service to make the payment?

[Anonymous]

Last time I called I was taken through the whole process over the phone then they simply sent me a link to pay online  

Is it even possible to pay over the phone?

[MI5 Level 94: Supreme]

Yes, bills can be paid on phone.....

[jonsie Level 92: Chief]

Seems a strange way to help someone wanting to pay...