on 29-09-2014 18:13
on 29-09-2014 18:13
Hello! Just wondering if anyone has been in a similar situation and knows what to do..
I've been trying to place an upgrade order for an iPhone 6+ for the past few days and I simply cannot get past the payment section on the website, all I get is "Your payment has not been successful", I have tried different cards(debit and credit), different computers, different web browser, I've called the bank and card company and there are no problems on their side.. The online chat wasn't very helpful nor was calling o2. I can't place the order at my nearest o2 store until the next pre-orders have been fulfilled so I dont know what else I could try really..
Thanks for any help.
on 29-09-2014 22:28
on 29-09-2014 22:28
on 29-09-2014 22:30
on 29-09-2014 22:30
29-09-2014 22:34 - edited 29-09-2014 22:35
29-09-2014 22:34 - edited 29-09-2014 22:35
Yes I have seen on a couple of other threads that Maestro can't be used...
Anyway...you are spot on with the card...the OP can't use it as its Amex..... it is obviously getting to the section of processing payment...and grinds to a halt...:smileywink:
Veritas Numquam Perit
on 30-09-2014 19:55
Hmm that's odd because Amex is one of the payment options on the website..In any case I have also tried with a Visa card(Barclays Direct Debit) and that was a no go either, it gets past barclays' security page then fails on o2's website..
on 30-09-2014 20:01
on 30-09-2014 20:01
on 30-09-2014 20:06
on 30-09-2014 20:06
Have you tried calling customer service to make the payment?
on 30-09-2014 21:52
Last time I called I was taken through the whole process over the phone then they simply sent me a link to pay online :S
Is it even possible to pay over the phone?
30-09-2014 21:56 - edited 30-09-2014 21:57
30-09-2014 21:56 - edited 30-09-2014 21:57
Yes, bills can be paid on phone.....
on 30-09-2014 21:58
on 30-09-2014 21:58
Seems a strange way to help someone wanting to pay...