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Posts: 84,345
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Registered: ‎14-01-2013

Re: Online payment unsuccessful..


@jonsie wrote:

Scratch that....

One-off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express.


Wrong card then? Though I thought Maestro was out of the equation also?....

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Re: Online payment unsuccessful..


@Cleoriff wrote:

@jonsie wrote:

Scratch that....

One-off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, American Express.


Wrong card then? Though I thought Maestro was out of the equation also?....


Maestro are defunct now so who knows?

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Posts: 84,345
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Registered: ‎14-01-2013

Re: Online payment unsuccessful..

[ Edited ]

Yes I have seen on a couple of other threads that Maestro can't be used...

Anyway...you are spot on with the card...the OP can't use it as its Amex..... it is obviously getting to the section of processing payment...and grinds to a halt...Smiley Wink

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Anonymous
Posts: 0

Re: Online payment unsuccessful..

Hmm that's odd because Amex is one of the payment options on the website..In any case I have also tried with a Visa card(Barclays Direct Debit) and that was a no go either, it gets past barclays' security page then fails on o2's website..

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Registered: ‎04-04-2012

Re: Online payment unsuccessful..

Must be an issue with O2's payment processing aspect of the website.
A similar issue has been reported earlier by people trying to order the Moto 360......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 79,637
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Registered: ‎04-01-2009

Re: Online payment unsuccessful..

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Anonymous
Posts: 0

Re: Online payment unsuccessful..

Last time I called I was taken through the whole process over the phone then they simply sent me a link to pay online Smiley Frustrated 

Is it even possible to pay over the phone?

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Posts: 98,411
Topics: 545
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Registered: ‎04-04-2012

Re: Online payment unsuccessful..

[ Edited ]

Yes, bills can be paid on phone.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,637
Topics: 569
Solutions: 3,775
Registered: ‎04-01-2009

Re: Online payment unsuccessful..