Solved: Online order

Marcel · ‎14-12-2019

Hello. I made an order online for a Iphone XR 64gb, I didn't received the order yet, but I would like to upgrade to the same device but with a bigger memory? I'm a new O2 costumer. How can I do that? Many thanks.

MI5 · ‎14-12-2019

@Marcel

You will need to accept delivery and then return it under the change of mind policy.

You can then order the phone with more storage.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-12-2019

@Marcel

You will need to accept delivery and then return it under the change of mind policy.

You can then order the phone with more storage.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marcel · ‎15-12-2019

Thanks for replying!

MI5 · ‎15-12-2019

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Online order

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived