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Online billing

Anonymous
Not applicable

When I try to download a bill by clicking the link, all I get is the error at the top of the page (under the seaside picture with the sandcastles):

 

DASH_ERR04: The account number in the target address is invalid.

 

I have logged off and on again to no avail.  I can't find any help on this.

 

Anyone know how to get around this?

 

Thanks, John

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MI5
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Edge?
Try using Chrome, IE or Firefox browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Edge?
Try using Chrome, IE or Firefox browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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Cleoriff
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Excellent Knowledge Base guide here on navigating to download bill screen. Also makes reference to problems using Edge...

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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Pity I didnt add the KB guide last night when I posted! Anyway here it is...Rolleys

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/bc-p/104...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Many thanks, now using Firefox 52.0, no problems now! Have dumped Edge for good.

(Using Windows 10 Pro)
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MI5
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Good decision slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Thanks for posting the useful guide!
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Cleoriff
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@Anonymous wrote:
Thanks for posting the useful guide!

Eventually! Good job I noticed this morning that I hadnt added it to my post last night...Rolleys Happy Dance

Veritas Numquam Perit

Girl in a jacket
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