Online account

[Anonymous]

Every time Itry to access online account I receive the following error message.

We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.

Session ID is @@@@1984969848.1263945121@@@@

This has been happening for several days.

[Anonymous]

You need to contact O2 with details of the error message. I believe they can reset your account.

[jonsie Level 94: Supreme]

Its working ok this morning. Try to access it this morning, then if not, do as prking advises and call O2.

[Anonymous]

Strange still seeing the same error message......

We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.

Session ID is @@@@0134290690.1263984967@@@@

* Go to the O2 Homepage

[jonsie Level 94: Supreme]

There is a page dedicated to 'My O2' problems

My O2 Self-Help


My O2 free from your mobile phone

O2 is free from your mobile phone. Text MYO2 to 2020 to check your balance, remaining allowances and
tariff details. You will receive a WAP URL which you can save as a bookmark and can access anytime free of charge.

This may be the better short term option as you don't need to log in

[Anonymous]

Strange still seeing the same error message......
We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.
Session ID is @@@@0134290690.1263984967@@@@
* Go to the O2 Homepage

As I said, you need to contact O2. They can easily sort this for you.

[Anonymous]

Magic.....!!! Everything now ok.

[jonsie Level 94: Supreme]

That's good, glad you got it sorted. Can you explain how it was fixed for the benefit of others on the forum as it tends to be a common occurrence?

[Anonymous]

I don't know what they do, but when it happened to me. Customer Service said they had 'reset' my account.