cancel
Showing results for 
Search instead for 
Did you mean: 

Online account not registering my number

GaryHen
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

I'm trying to log in to my online account and then it asks me to register my phone number by sending a text to my number. When i do this and type my phone number in, it says that my number is already linked to another user. How can this be so? I need to access my bill to make a cashback claim on my tariff.

Any help out there?

Thanks.

Message 1 of 2
414 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @GaryHen 

You need to call O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
408 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @GaryHen 

You need to call O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
409 Views