Online Upgrade Payment

[Anonymous]

Hi, I am having an issue trying to upgrade online and wondered if anyone has had a similar issue. I was able to upgrade my wife's account fine using my bank card however when I try to do mine it is saying the payment did not go through and try again. I have rang my bank in case they had blocked it due to fear of fraud but they have said they can see the first payment however there has been no attempt at further payments. O2 customer services are saying it is my bank. I have tried with a different card but I get the same error. Both o2 chat and phone have sent me a link to pay but that is simply the same as doing myself online and gives the same error. I have been on a few times with customer care, each time an hour hold to know avail. Does anyone have any tips of what to do?

[jonsie]

Glad you got it sorted in the end and you got your phone before your other half...

[perksie]

That's a result, too bad the web site couldn't manage it. 

Good luck.