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Anonymous
Posts: 0

Online Topping Up

Hi, 

 

I relocated to Abu Dhabi, but I still need my O2 phone to function. I tried to top it up using my Abu Dhabi's credit card, but it says: "declined.'' I tried another credit card for a friend (based in Abu Dhabi as well), but the result was the same.

 

Any suggestions to fix this problem?

 

 

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Posts: 86,611
Topics: 729
Registered: ‎14-01-2013

Re: Online Topping Up

[ Edited ]

You can only use a UK based card to top up..

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

You may be able to use paypal via this route http://www.mobiletopup.co.uk/o2

If really struggling then contact CS or ask a friend to use a UK card to top up for you

http://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 100,406
Topics: 546
Solutions: 12,758
Registered: ‎04-04-2012

Re: Online Topping Up

Get someone in the UK to buy vouchers and send you the codes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Online Topping Up

Thanks it worked, but when using 4444 (from my o2 mobile phone) or 08456 062 277 (from a landline) to redeem my vouncher code, it does not connect from Abu Dhabi.

 

Is there number to top up from outside the UK?

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Posts: 100,406
Topics: 546
Solutions: 12,758
Registered: ‎04-04-2012

Re: Online Topping Up

The only number you can call to top up from abroad is CS and ask to be transferred (int rates apply)
From abroad +44 7860 980 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Online Topping Up

I will try Monday. You have my thanks.

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Posts: 86,611
Topics: 729
Registered: ‎14-01-2013

Re: Online Topping Up


@Anonymous wrote:

I will try Monday. You have my thanks.


No problems. Hope you get it sorted @Anonymous...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 100,406
Topics: 546
Solutions: 12,758
Registered: ‎04-04-2012

Re: Online Topping Up

Cheers

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)