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Online Topping Up

Anonymous
Not applicable

Hi, 

 

I relocated to Abu Dhabi, but I still need my O2 phone to function. I tried to top it up using my Abu Dhabi's credit card, but it says: "declined.'' I tried another credit card for a friend (based in Abu Dhabi as well), but the result was the same.

 

Any suggestions to fix this problem?

 

 

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Cleoriff
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You can only use a UK based card to top up..

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

You may be able to use paypal via this route http://www.mobiletopup.co.uk/o2

If really struggling then contact CS or ask a friend to use a UK card to top up for you

http://www.o2.co.uk/contactus

Veritas Numquam Perit

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MI5
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Get someone in the UK to buy vouchers and send you the codes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Thanks it worked, but when using 4444 (from my o2 mobile phone) or 08456 062 277 (from a landline) to redeem my vouncher code, it does not connect from Abu Dhabi.

 

Is there number to top up from outside the UK?

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MI5
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The only number you can call to top up from abroad is CS and ask to be transferred (int rates apply)
From abroad +44 7860 980 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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I will try Monday. You have my thanks.

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Cleoriff
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@Anonymous wrote:

I will try Monday. You have my thanks.


No problems. Hope you get it sorted @Anonymous...

Veritas Numquam Perit

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MI5
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Cheers

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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