cancel
Showing results for 
Search instead for 
Did you mean: 

Online Order Never received or refunded

harrogate
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I placed my order online and paid the £30 upfront on the 3rd September 21. I was told it would be ready to collect the following day but is wasn’t. After going to the store for 5 days in a row to collect my new phone, it never arrived nor was it showing in the stores system. Credit to the Harrogate store they managed to cancel the order (as I was so frustrated with the service I had received) they confirmed I would be refunded by the end of that week. It has been a week later and I haven’t been refunded and no matter how hard I try I can’t seem to contact anyone who can help! I’ve been an O2 customer for over 10years and I am disappointed and disgusted in the way I have been treated! 

Message 1 of 2
65 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120773 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@harrogate 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
61 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 120773 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@harrogate 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
62 Views