Solved: Re: Online Chat

Anonymous · ‎10-10-2015

Us this down at the moment????

MI5 · ‎10-10-2015

@Anonymous wrote:
Its rubbish!! They have messed my bill up due the their 'computer glich' they didn't collect my direct debit. they have sent a text saying amount is overdue and they are barring my service.....which they have done and that amount is different to what is on my bill!!!!

Forget live chat and call cs.

Landline number on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎10-10-2015

They maybe busy but it isn't down, for me at least as its showing as busy

is there anything we can help with as long as it's not account related

Anonymous · ‎10-10-2015

Its rubbish!! They have messed my bill up due the their 'computer glich' they didn't collect my direct debit. they have sent a text saying amount is overdue and they are barring my service.....which they have done and that amount is different to what is on my bill!!!!

Cleoriff · ‎10-10-2015

Hi @Anonymous If you have an account issue such as yours then it's best to speak to customer services not live chat. You may have to use a landline if your phone is barred.(or borrow a mobile)

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎10-10-2015

@Anonymous wrote:
Its rubbish!! They have messed my bill up due the their 'computer glich' they didn't collect my direct debit. they have sent a text saying amount is overdue and they are barring my service.....which they have done and that amount is different to what is on my bill!!!!

Forget live chat and call cs.

Landline number on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-10-2015

online chat won't load? - new sim replacement isn't registering

MI5 · ‎10-10-2015

@Anonymous wrote:
online chat won't load? - new sim replacement isn't registering

Done a sim swap ?

http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-10-2015

Online chat is definitely down, been trying for a couple of hours.

Anonymous · ‎10-10-2015

Just read that I need to contact O2 to register it - but there's no number to call from another mobile and online services is down.

I think it said not to do the swap sim, as just a replacement from the lost one

MI5 · ‎10-10-2015

Landline numbers on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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