OnePlus 5T screen burn in - need advice

[Sedalin]

Hi all,
I have a OnePlus 5T device. Phone is year old (so still under warranty) and I've just found out that there are areas of the screen where burn in occured (faded icons and bars visible on light backgrounds). I'm with O2 for many years now and had few different phones over years - none of them had that issue before and each and every of them has been used the same way as this one. Don't have any device insurance as never ever needed one - I've never broken a phone. Now I'm looking for advice as due to my work I am really unable to have no phone (sending for repair can take weeks) at all and loan non smartphones from O2 are of no use for me as I need maps and apps for work. Shall I just live with those marks on screen or anyone have any advice what else I could do/discuss with O2? The whole case is probably dead end as it's 'send for repair' or 'don't do it's and pay for phone with damaged screen' but maybe somebody smarter than me will have something to say...

Thanks

[Cleoriff]

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@pgn wrote:

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@Cleoriff wrote:

Best of luck @Sedalin

Going to OnePlus is certainly the lesser of two evils.

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[Sedalin]

So I've contacted OnePlus today. They were very kind and polite and whatnot. Only problem is they couldn't help me at all as 'because O2 is unofficial partner the device have to be sent for a repair by O2. OnePlus absolutely does not cover their products under warranty if they're not bought from OnePlus.net'. Sounds really dodgy to me but there's not much I can really do. Either repair through O2 (they probably gonna say burnt in screen is not covered by warranty) or paid repair via OnePlus. Really liked all my previous OP devices but I think it's time to say goodbye when contract ends...

[MI5]

Unfortunately, as expected.

[Cleoriff]

That's a real shame @Sedalin

Real poor customer service from OnePlus! I can't see how they can only give a 2 year warranty 'if bought directly from them?!

Completely different to Samsung who usually  honour the 2 year warranty regardless.

[Sedalin]

Yep. Was weird to me as well. Had similar situation with faulty Lenovo PC I've bought in Curry's few years back. Difference was when I've contacted Lenovo they told me that I can go to Currys so they can send for a repair or deal with Lenovo directly and replace it for working one. They've left choice to me and that was amazing customer service.

Manufacturer warranty offered only when bought directly from them sounds dodgy. O2 being 'unofficial' partner sounds even more dodgy...

[Anonymous]

That does sound rather odd