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OnePlus 5 stuck on silent.

Cowanryan86
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My OnePlus 5 smartphone has switched itself to silent + I can't get it back off. Any ideas.
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pgn
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The left-hand slider, take it all the way down, all the way to the top, and then see if it's fixed in the down position...?

View solution in original post

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MI5
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The most obvious suggestion is to hold volume up, but I guess you’ve tried that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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Suggestion here on OP forum https://forums.oneplus.com/threads/solved-please-help-cannot-get-my-phone-off-silent-mode.455157/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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The left-hand slider, take it all the way down, all the way to the top, and then see if it's fixed in the down position...?

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MI5
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That's the suggestion on the link I posted isn't it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Dunno, @MI5 - I have the OP3T and it sometimes needs such treatment - I think the slider gets a thin layer of oxidation on it or something.

 

In case a bit of software has over-ridden the slider function, here's a little vid that shows you where to find the switches for slider functions in top, middle and bottom positions - if you haven't already been there, @Cowanryan86

 

 

You could also check the "keypad test" in the *#808#  test menu, it checks the 3 positions of the slider control button.

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Marjo
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Hi @Cowanryan86, did the above suggestions help with this or is it still stuck on silent? Please do let us know how you're getting on. slight_smile

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Cowanryan86
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Hi yes I spoke to O2 online chat + got it sorted. The alert slider was sticking a bit. Sorted after a few mins of sliding it up + down lol.
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Marjo
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@Cowanryan86 wrote:
Hi yes I spoke to O2 online chat + got it sorted. The alert slider was sticking a bit. Sorted after a few mins of sliding it up + down lol.

Great to hear you got it sorted and thanks for coming back to let us know @Cowanryan86. slight_smile

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MI5
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Glad you're sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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