On holiday in Cyprus - which is in the EU - so why estimated bill showing as in Turkey?????

[Anonymous]

Received email saying next bill over norm - currently over 100 GBP when norm 29.24.

Please note 02 that I will be cancelling my direct debit until this is sorted - as my daughter has been in Cyprus since early July, on holiday visiting family and friends - bill up to 25th July clearly shows Country as Cyprus and monthly DD was 30.14 GBP.  Received email saying current estimate over 100 GBP - she (and I) am in Cyprus - so why does the est bill show as if she is in Turkey?????? Which is obviously not in the EU.  1 single phone call to my daughters friend is over 50 GBP - her friend is on holiday in Rhodes - again this is in the EU, as is Cyprus.  

Please get this sorted asap, as mentioned, I have now cancelled my DD, as I will not be paying for additional charges, over and above her monthly EU allowance.

Please reply as a priority, as this is totally unacceptable.

[Nisky]

This may be due to the phone picking up a signal fom Turkey or North East Cyprus (the Turkish part) meaing you are receiving a mobile signal from outside the EU and are paying a higher non-EU rate. Switch off roaming just in case

[MI5 · Accepted solution]

@Anonymous

This isn't o2 and cancelling your DD will cause you too much grief, belive me.

You need to select an EU network and call customer service - it's free from abroad http://www.o2.co.uk/contactus

Please sort this out in the proper manner for your own sanity.

You can just manually select Cypriot network to ensure you stay on EU rates.
Auto network selection will always choose the strongest signal which may be in a different country.

[Anonymous]

^^ as the others have said above ^^

FYI - if you visit Turkey frequently, Vodafone include Turkey in their list of Free Roaming countries.