Old number port-in

[MGruarin]

Hello,

The port-in of my old number was supposed to happen today and I have been reassured that is was going to work perfectly. Nothing happened.

What can I do next and when can I expect the port-in to happen?

thanks,

Marta

[Anonymous]

Does your old sim still work?

[jonsie]

It will likely be tomorrow as it is quite common to catch up Monday as they don't work weekends

If you need to call O2.

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MGruarin]

if I try to call the old number it goes strait to voicemail so I suppose the answer is yes

[MGruarin]

if I try to call the old number it goes strait to voicemail so I suppose the answer is yes

[Anonymous]

Then that’s a sign that the port hasn’t taken place yet. Normally the old sim will stop working then, fingers crossed it’s a case of turning your phone (with new sim installed) off and back on!

[b4u2]

It can take up to 48hours.
See what happens tomorrow.
hopefully will port successfully.