Re: Old number migration

Glyn8834 · ‎08-10-2023

Hi,

I recently took out a new contract via a third party company (tariff still with O2) but O2 are refusing to migrate my number over to the new sim.

Has anyone else had this problem?

Thanks

Glyn

MI5 · ‎08-10-2023

@Glyn8834

Should not be a problem unless you were migrated from Virgin previously ?

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Glyn8834 · ‎08-10-2023

No I have been with O2 for many years and the new contract is with another company but with an O2 tariff

MI5 · ‎08-10-2023

@Glyn8834

You'll need to keep trying O2 then.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎09-10-2023

There isn't an outstanding balance on a device plan, or a minimum term that has not been reached is there @Glyn8834 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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