cancel
Showing results for 
Search instead for 
Did you mean: 

Old number- can i still access my o2? i have lost the sim.

Anonymous
Not applicable
hi

I want to access my old o2 account online. i have lost the sim years ago. only thing i can remember is the number. is this possible? and is there anyway of accessing bluebook? thanks
Message 1 of 13
4,542 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7167 Solutions
Registered:
Unfortunately not. You could call customer service to see if they can help.
As for Bluebook and we mail they were closed years ago and anything stored is long gone.
http://www.o2.co.uk/contactus

View solution in original post

Message 2 of 13
4,246 Views
12 REPLIES 12

jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7167 Solutions
Registered:
Unfortunately not. You could call customer service to see if they can help.
As for Bluebook and we mail they were closed years ago and anything stored is long gone.
http://www.o2.co.uk/contactus
Message 2 of 13
4,247 Views

MI5
Level 94: Supreme
  • 152206 Posts
  • 651 Topics
  • 29009 Solutions
Registered:
If you know the email address you used to register you can reset your password to enter your MyO2?
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 13
4,243 Views

Anonymous
Not applicable
unfortunately no. i lost the sim quite a few years ago and cannot remember username or email address. i just need to somehow access contacts/texts on that number
Message 4 of 13
4,233 Views

MI5
Level 94: Supreme
  • 152206 Posts
  • 651 Topics
  • 29009 Solutions
Registered:
I'm not entirely sure if that would be possible anyway as records are only kept for 2 years.
A long shot would be an SAR but I would call customer services first to see if it was possible before paying.
https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 13
4,230 Views

Anonymous
Not applicable
sorry whats a SAR? Thanks
Message 6 of 13
4,230 Views

MI5
Level 94: Supreme
  • 152206 Posts
  • 651 Topics
  • 29009 Solutions
Registered:
Subject Access Request - it's on the link.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 13
4,227 Views

Cleoriff
  • 128531 Posts
  • 835 Topics
  • 7598 Solutions
Registered:

SAR Subject Access Request.... https://www.o2.co.uk/sites/default/files/2017-04/subjectaccessrequestform.pdf

Veritas Numquam Perit

Girl in a jacket
Message 8 of 13
4,227 Views

Anonymous
Not applicable
Thanks. I will call o2. Im not even 100% sure i have the right number so hopefully they'll be able to help once ive spoken to them.
Message 9 of 13
4,223 Views

MI5
Level 94: Supreme
  • 152206 Posts
  • 651 Topics
  • 29009 Solutions
Registered:
Good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 13
4,218 Views