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Old Contract

Harlea26
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I have just ordered a upgrade, Which it said my new contract would start midnight of the order, do I need to cancel my old contract when the new phone arrives or will it be cancelled automatically? I am now panicking that Ill be paying for two contracts 😕 Ive not done an online upgrade before so I'm not sure what to do next. 

 

Thanks 

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jonsie
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@Harlea26 wrote:

I have upgraded my current contract, keeping the same number i believe. So the current contract will be cancelled when the new one arrives (hopefully tomorrow) and I activate it ? 


Yes that's correct. 

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adamtemp64
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If you proscessed it as an upgrade you should be fine but check in mo02 tommrow

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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@Harlea26 Have you taken out a brand new contract with a new number or upgraded with the same number? 

 

If you have 2 contracts running then you will need to give 30 days notice on the airtime plan & pay off your device plan to cancel

the contract you don't want 

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MI5
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An upgrade automatically cancels your old contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Harlea26
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I have upgraded my current contract, keeping the same number i believe. So the current contract will be cancelled when the new one arrives (hopefully tomorrow) and I activate it ? 

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jonsie
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@Harlea26 wrote:

I have upgraded my current contract, keeping the same number i believe. So the current contract will be cancelled when the new one arrives (hopefully tomorrow) and I activate it ? 


Yes that's correct. 

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Harlea26
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Excellent 

 

Thanks for commenting guys, that has put my mind at ease slight_smile 

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Anonymous
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Exactly what I thought had happened. Glad it's sorted & welcome to the forum

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jonsie
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Marjo
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Good evening @Harlea26 welcome back to our forum! slight_smile Glad you got the info you needed (thanks guys for helping!)! Let us know if you have anymore questions. What phone did you go for by the way? slight_smile 

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