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Old 3 number carried over to new o2 phone, o2 confirmed it had been changed but it hasnt.

JustineT
Level 1: Joiner
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on ‎23-07-2020 12:55

on ‎23-07-2020 12:55

My partner used to be on 3 network but when i upgraded my phone we got him a contract with my upgrade. He got a PAC code to carry over his old number to use with his new phone but a few months on  and after getting confirmation, its not actually working and using the new number o2 gave instead of his old number that he requested to carry over. Does anyone know why this could be and how we can sort it out?

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MI5
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on ‎23-07-2020 13:06

on ‎23-07-2020 13:06

@JustineT 

You need to call customer service Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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