Official Statement from O2 Status Page - Network Issue 03/10/2013

[MI5]

04/10/13 09:00hrs

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.

We apologise to those customers affected and would like to thank them for their patience.

As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.

[jonsie]

---

@Anonymous wrote:
Not good enough...there should have been contingency plans already in place. There wasn't...we all deserve decent compensation and vastly improved solutions

---

Are you going to spam the forum with this?

[MI5]

---

@jonsie wrote:

---

Are you going to spam the forum with this?

---

Looks like it 

[perksie]

---

@jonsie wrote:

---

---

Are you going to spam the forum with this?

---

Looks as if they already have...........!

[paulbacon]

I think the 1% of cumtomers maybe abit of a lie. I know 3 people in my office (not inc me) effected by this. Would be a pretty big coincidence for all of us to be in that 1%