Official Statement from O2 Status Page - Network Issue 03/10/2013

[MI5]

04/10/13 09:00hrs

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.

We apologise to those customers affected and would like to thank them for their patience.

As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.

[Toby]

Thanks for sharing that MI5.

[Anonymous]

Good Morning,

Get ready for the "We want compensation" threads

[MI5]

Started already, along with many other variants of the theme 😞

[jonsie]

...now about my compo!

[MI5]

Now officially a green status.....

The intermittent problems experienced by some of our customers yesterday has now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

[jonsie · Accepted solution]

Not sure I go with the routine upgrade work though:smileywink:

That would point to a regional effect but we know the problem was on certain number bases with different problems for different people in the same room.

[MI5]

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@jonsie wrote:

Not sure I go with the routine upgrade work though:smileywink:

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*Looking for the rolly eyes smiley* 

[jonsie]

There you go!

[Anonymous]

Not good enough...there should have been contingency plans already in place. There wasn't...we all deserve decent compensation and vastly improved solutions