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OVERCHARGED BY £60.00 ON MARCH BILL

Anonymous
Not applicable

WHY HAVE I BEEN OVERCHARGED BY £60.00.  CONTACTED CHAT LINE AND ALSO TELEPHONED BUT DID NOT GET ACCEPTABLE ANSWER.  ON DOING MY OWN CHECKING I FIND THAT I AM ON 100 MB AND 100 MINS.  I WAS UNDER THE IMPRESSION I WAS ON 250 MB AND 250 MINS THE SAME TARRIFF AS MY HUSBAND'S O2 ACCOUNT FOR WHICH HE IS CHARGED THE SAME AMOUNT AS ME NORMALLY EACH MONTH.

 

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Anonymous
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@Anonymous you need to call customer service again or look at your myo2 account to see what you have been charged for outside of your allowances 

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Anonymous
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@Anonymous you need to call customer service again or look at your myo2 account to see what you have been charged for outside of your allowances 

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jonsie
Level 94: Supreme
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Presumably you have gone over the 100 minutes. I think you need to look at changing your tariff to stop this happening again. 

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