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Anonymous
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Accepted Solution

ORDER FAIL

Dear o2, 

 

i have tried to purchase an iphone x but i got a message saying

"your order cant be completed

when you apply for an o2 contract we use bussiness poliocies to check your application. this time you dont meet our minimum level. to find out why, please email creditfilerefferals@o2.com"

 

i have tried to email the following email but it is not recognized. 

please assist me further 

Posts: 83,802
Topics: 577
Solutions: 4,204
Registered: ‎04-01-2009

Re: ORDER FAIL

This isn't O2 you are addressing directly. 

Only the credit team can give you the info as to why you have been declined.

The email you have posted should be without the quotation symbol at the end. 

http://www.o2.co.uk/contactus

Posts: 98,421
Topics: 762
Registered: ‎14-01-2013

Re: ORDER FAIL

Info here @Anonymous

 

CreditFileReferrals@o2.com


Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,350
Topics: 571
Solutions: 15,768
Registered: ‎04-04-2012

Re: ORDER FAIL

You might want to consider a sim only tariff for 3 months to improve your credit rating.
After 3 months you can try again to upgrade to a full contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)