
on 10-10-2012 20:35
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on 10-10-2012 20:35
Hello,
Can anyone tell me why I bought a ONE-OFF data bolt on in August and have been charged every month since? Shouldn't a one-off bolt on be a one-off payment? If it isn't in fact one-off it should be renamed - this is just devious behaviour. Unless maybe I'm just making stupid assumptions.
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on 10-10-2012 21:04
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on 10-10-2012 21:04
Customer services will be able to cancel it for you see "Contact us" at the bottom of the page for the number and opening times.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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10-10-2012 20:41 - edited 10-10-2012 20:43
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10-10-2012 20:41 - edited 10-10-2012 20:43
I don't think most people would want to have to re-order their bolt ons every month.
You just turn it off you don't want it to continue.
Nothing devious just normal practice and you're not stupid either as these things aren't always obvious until you ask.
Loads of help here if you're not sure of anything.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 10-10-2012 20:42
So why is it called a one off bolt on when you can get ones that aren't called a one off? Where do you turn them off?
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10-10-2012 20:47 - edited 10-10-2012 20:51
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10-10-2012 20:47 - edited 10-10-2012 20:51
Oh is this a business account, this one?
https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=BusinessData
If you're sure you ordered a one off and not the monthly one, ring CS and ask if they can credit you back any over charge.
Mislaid the crystal ball sorry!
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 10-10-2012 20:53
Yeah it's definitely supposed to be a one-off - I'm being charged every month but because it's only meant to be a single transaction it's not actually recorded on my online monthly details so I have no way of cancelling it, just wondering if anyone knew - I'll go to a store tomorrow. Thanks for your help!
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on 10-10-2012 21:04
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on 10-10-2012 21:04
Customer services will be able to cancel it for you see "Contact us" at the bottom of the page for the number and opening times.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 14-04-2020 10:24
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on 14-04-2020 10:28
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on 14-04-2020 10:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-11-2020 03:11
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on 07-11-2020 07:24
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on 07-11-2020 07:24
Unused data from it will carry over for one month.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

