OLD NUMBER TRANSFER

[rik_in_wales]

I've tried seven times to move my old number onto my new phone, gave the PAC number and I get an email saying I've failed a security check.  Can I actually phone a real person for help?

[jonsie]

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@rik_in_wales 

You can reset your security word in your MyO2 under "My Details".

It's the answer to your mother's maiden name, first pet, first school etc and not your MyO2 password.

[Bambino]

@rik_in_wales Are you already an O2 customer? If the answer is yes, you don't need a PAC. You can either use your old sim or do a swap onto a new sim if you want 5G.

SIM Swap: a mini guide (incl eSim) - O2 Community

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[rik_in_wales]

I am an O2 customer and this week got a second phone for the wife, I'm trying to move the old number from her giffgaff sim to her new O2 sim 

To be honest I'm pulling my hair out.

[rik_in_wales]

Looks like changing security question did the trick, many thanks MI5, no emails as of yet.

[MI5]

You're welcome @rik_in_wales 

Ports don't happen over the weekend so your request won't be received now until Monday.

[Patric]

I placed my order on Friday, I imagined that the exchange would be made on Monday and so far no answer.

[jonsie]

you need to contact O2, all numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call