O2 won't unlock my phone

[Ayeshs]

I have a new phone i brought as contract so wanted to unlock my other phone but o2 says it cannot do it as it was not brought in their store. It was brought at carphone warehouse and they say that o2 has to unlock up they won't. Always receive an email asking for order number and original phone number. My number is the original is was an upgrade.Really don't know what to do really.

[MI5]

Yes, it means it is unlocked.

[dgilbert2]

Result, sounds like your sorted 

[b4u2]

i would suggest you comtact customer services

[dgilbert2]

We're all done here now, all seems sorted