O2 won’t cancel contract. Mother is in care home with dementia

[Jupiterx64]

I can’t believe that o2 won’t cancel my mothers contract. She’s in a care home with a dementia called Lewy Body Syndrome which has been explained to the call center staff, but they’d rather take the £6 per month from her bank account. She has only her pension to pay for her care, so the £6 that o2 are milking every month from her could pay for her care, but o2 won’t have any of it.

Shame on you o2!!!

[MI5 · Accepted solution]

@Jupiterx64 

Try this:

How to contact us

By phone: Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

By email:  Bereavement&Criticalillness@virginmediao2.co.uk

[Bambino]

@O2Emma can you please look into this for @Jupiterx64? Thank you.

[Bambino]

The O2 advisor tag was left too late last night, so I will tag a morning advisor.

@O2Ryan can you please assist @Jupiterx64?

[O2Ryan]

Thanks for the tag ill send a private message over now.