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O2 won’t accept payment

Paul83
Level 1: Joiner
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on ‎30-07-2020 10:43

on ‎30-07-2020 10:43

O2 won’t accept payment from my debit card in app
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Cleoriff
Level 94: Supreme
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on ‎30-07-2020 10:51

on ‎30-07-2020 10:51

Hi @Paul83 

Delete and reinstall tha app and try again.

Other ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎30-07-2020 10:59

on ‎30-07-2020 10:59

@Paul83 

You may have to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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