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O2 upgrade options are a joke

Anonymous
Not applicable

im due for a new phone so i looked at the upgrade options which i assume would give me better deals than if i were a new customer. i was quite wrong. i was wanting to go on to sim only. lets see. if i chose it as an upgrade i can get 100 mins, unl texts and 100 mb of data for 10.50 a month. i can also have the same if i am a new customer. is this seriously how o2 operates? 2 years and no rewards? i switched from orange to o2 cause i thought orange was expensive. but at least when my contracted ended with them i went sim only for 4 quid a month for 300 mins. what is also silly is im about to cancel my contract now its done and rejoin o2 and get a better deal on the samsung gal s2 with another company but still on o2. infact i will be paying only a little more than the sim free option i was looking at yet i get 5 times the data allowance.

 

i have spent a while searching for a number to ring to talk about this. maybe they will be more flexible through talking. but that is some task on its own and ive given up.

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adamtemp64
Level 66: Unequalled
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to get all contact numbers takes 4 clicks

1 select contact us at the bottom of all pages

2 select it is about my account

3 select a question

4 hit the relevant call us option near the bottom of the page

 

but from your mobile 202

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

to get all contact numbers takes 4 clicks

1 select contact us at the bottom of all pages

2 select it is about my account

3 select a question

4 hit the relevant call us option near the bottom of the page

 

but from your mobile 202

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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