on 04-07-2016 09:21
Solved! Go to Solution.
04-07-2016 09:24 - edited 04-07-2016 09:34
@Anonymous Have you tried your sim in another phone? Are you near an Apple store so someone there can test the phone for you?
Have all these tests just been done in store? Are you able to either use a land line or a friend's phone to speak to O2 customer service? http://www.o2.co.uk/contactus
This is not an issue for the Ombudsman or Citizen's Advice. You would be wasting your time. This is something for customer service or Apple to sort out for you.
on 04-07-2016 09:33
Otherwise as Bambino said, testing the sim in another phone to see whether it works is a good idea.
on 04-07-2016 09:37
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-07-2016 09:45
Definitely an account issue, no problem with the phone or sim. Call customer service and ask them if there are any bars on the account. Forget live chat, next to useless for account issues though if you go through the chat on the complaints page you will get through to a UK adviser.
on 04-07-2016 09:52
I've been with O2 for 15 years and never had any problem. But now, they charge me £20.00 a month for nothing.
on 04-07-2016 09:55
There is a bar on your account. Have you called them?
on 04-07-2016 10:09
@Anonymous If your sim doesn't work in a different iPhone, then there's a problem with your account, which must have happened when you did your upgrade. If you have no other way of speaking to customer service, go back into the O2 store and they will call them for you. You won't get this resolved if you try to do this via Live Chat.