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O2 took money from account even tho I paid!!

jack2020
Level 1: Joiner
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so after a pretty intense 72hours the O2 app finally gets fixed and I then pay my airtime and device... but the  they go ahead and take out a further 30.00 x2 which comes up on my bank statement as pay as you go, even tho I'm on pay monthly so they took a further 60 even tho I paid both my bills on time!! is O2 taking the *bleep* or is it just me? 

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pgn
Level 58: Overseer
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Hi @jack2020 - if the payments were taken by O2 against your account, they should show in your MyO2 balance after about 24hrs - and O2 will draw down on that next month without taking funds from your bank.

If the double-charge this month puts you in a difficult position, financially, then call O2’s customer service team about it – give them a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 ) around 08:15 this morning.

Good luck.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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pgn
Level 58: Overseer
  • 21383 Posts
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Registered:

Hi @jack2020 - if the payments were taken by O2 against your account, they should show in your MyO2 balance after about 24hrs - and O2 will draw down on that next month without taking funds from your bank.

If the double-charge this month puts you in a difficult position, financially, then call O2’s customer service team about it – give them a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 ) around 08:15 this morning.

Good luck.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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MI5
Level 94: Supreme
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@jack2020 

There's a common scam around PAYG top ups so it may be someone cloning your card rather than O2 taking it.

May be worth a call to your bank to check and then a fraud report to O2 if confirmed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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