Solved: Re: O2 to activate sim text swap to 20220

Scottyboy9999 · ‎13-09-2022

Hello

am very concerned about getting this text. I am a Vodafone mobile customer with no intention to change. However I took up Virgin broadband yesterday. They said if I took a sim with it (data 2 years contract) it would make it cheaper. So I though might as well. I have an old phone and could give to my daughter. Obviously when ordering the broadband I gave my own mobile number as contact point. He advised the phone number of the sim but I will check what is on it when it comes through. The thing is I don’t want to text this number to swap. I am worried this will bodge my own sim/contact if I do it from my phone. The intention of this sim coming from o2/Virgin is to have a completely separate account. How do I activate this new sim without this danger of swapping? So that my phone stays with Vodafone? Hope that makes sense and whether someone can offer advice

Many thanks,

Wayne

MI5 · ‎13-09-2022

@Scottyboy9999

Just do nothing.

The new O2 sim will come activated with a new number and no swap will occur unless you initiate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-09-2022

@Scottyboy9999

Just do nothing.

The new O2 sim will come activated with a new number and no swap will occur unless you initiate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scottyboy9999 · ‎13-09-2022

Thank you so much!

MI5 · ‎13-09-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

stan780953 · ‎10-12-2022

Just jumping in on this one as I have a sim on it way but would like to swap my Vodaphone number to the new sim but the txt has come through to another phone. What is the process when you txt swap and do I need a PAC code before doing so?

Enlli · ‎10-12-2022

If you are moving from Vodafone you will first need to get a PAC code from them then follow this guide

Guide: Migration & porting into O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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