O2 sales rep lied to me

[Anonymous]

I got SIM card and iPad , I should have 100 minutes 1g and unlimited texts, I asked the sale guy 3 TIMES are the minutes capped he said yes after you use 100 you can no longer make the phone call unless you phone customer service and make extra payment then switch off your phone and switch on and you will have extra minutes, I was really happy about it, now I got send out a bill for 200£. Not 35£ went to the shop and got told that data is capped not minutes and that's I must the thick because he explains everything and it's my fault for not understand it him properly and not askin enough questions he got very aggressive when I asked him why did he lied to me , I also got told that because I went over my limit I have been charged premium cost for every call

[viridis]

Surely you must have thought you were over the minutes by 6 hours or so?
At minimum I would have checked my usage.
There is a huge difference between 100 minutes and 6.8 hours of chargeable calls.

[Anonymous]

I got 2 witnesess and I'm sure he said 3 time that minutes are capped so he's a liar

[Anonymous]

I got told I will be inform if I will go over limit and that I won't be able to make phone calls which didn't happen

[jonsie]

You would have been supplied with all the terms and conditions and unfortunately you have gone so far over your minute allowance that you need to take it up with customer service and the complaints dept.

[MI5]

Maybe you should have checked with us first?

[Anonymous]

I kW I went over limit but why he lied to me

[MI5]

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@Anonymous wrote:
I kW I went over limit but why he lied to me

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Firstly you need to prove that. Secondly no one here knows the answer... 

[Anonymous]

Ohh so it's ok for the, to lie see that's why I wanna go to newspapers to shame them and that sales guy

[MI5]

No newspaper will print an allegation like that without proof.
That's why I said you need to prove it.

[jonsie]

The papers won't be interested. Make a complaint in a mature way.