
on 05-08-2015 10:18
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on 05-08-2015 10:18
Solved! Go to Solution.
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on 05-08-2015 10:23
If you think you have been misled by sales you can make a complaint
http://www.o2.co.uk/how-to-complain
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on 05-08-2015 10:23
If you think you have been misled by sales you can make a complaint
http://www.o2.co.uk/how-to-complain
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-08-2015 10:29
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on 05-08-2015 10:33
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on 05-08-2015 10:33
You used over your minutes without checking and are now blaming O2 for it?
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on 05-08-2015 10:39
Really sorry you feel that you've been misled, the above complaints procedure is a good place to start. Also, have you called 202 and spoken to a cs agent?
What I will add though is, you're the one that's used the minutes not O2. It really is YOUR responsibility to keep track of usage.
Did you not realise you'd spent more than 100 minutes talking?
Anyway, follow the steps already outlined and just maybe o2 might offer you a goodwill discount but I'm guessing they'll say they aren't forced to.
Good luck.
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on 05-08-2015 10:44
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on 05-08-2015 10:48
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on 05-08-2015 10:48
All you can do is follow the complaints route as we've already said.
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on 05-08-2015 10:49
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05-08-2015 10:51 - edited 05-08-2015 10:52
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05-08-2015 10:51 - edited 05-08-2015 10:52
Hi @Anonymous I don't think going to the newspaper will bring you much joy really. At the end of the day it's your word against that of the sales advisor. Additionally you are able to keep track of your own usage via My O2...that's one of it's many purposes http://www.o2.co.uk/myo2
Veritas Numquam Perit
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on 05-08-2015 10:53
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on 05-08-2015 10:53
@Anonymous wrote:
So why I have been lie to by O2 sales man
I would think confusion or misunderstanding rather than lies tbh.....
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