O2 sales rep lied to me

[Anonymous]

I got SIM card and iPad , I should have 100 minutes 1g and unlimited texts, I asked the sale guy 3 TIMES are the minutes capped he said yes after you use 100 you can no longer make the phone call unless you phone customer service and make extra payment then switch off your phone and switch on and you will have extra minutes, I was really happy about it, now I got send out a bill for 200£. Not 35£ went to the shop and got told that data is capped not minutes and that's I must the thick because he explains everything and it's my fault for not understand it him properly and not askin enough questions he got very aggressive when I asked him why did he lied to me , I also got told that because I went over my limit I have been charged premium cost for every call

[Anonymous]

At least they gonna be on my side

[Cleoriff]

@Anonymous There is really no point arguing with us on the forum. Whilst we may sympathise... we have given you the correct advice. Please make a complaint via the link provided

[MI5]

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@Anonymous wrote:
At least they gonna be on my side

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I seriously doubt that! 

[jonsie]

You should always read and research. You say the salesman lied, more than likely he misunderstood. To sort this out, forget about going to the papers, make a written complaint and take it from there.

[MI5]

As advised much earlier but they don't seem to want to listen to us?

[jonsie]

I hope the OP does take the advice, ultimately they have used the minutes.....