O2 sales rep lied to me

[Anonymous]

I got SIM card and iPad , I should have 100 minutes 1g and unlimited texts, I asked the sale guy 3 TIMES are the minutes capped he said yes after you use 100 you can no longer make the phone call unless you phone customer service and make extra payment then switch off your phone and switch on and you will have extra minutes, I was really happy about it, now I got send out a bill for 200£. Not 35£ went to the shop and got told that data is capped not minutes and that's I must the thick because he explains everything and it's my fault for not understand it him properly and not askin enough questions he got very aggressive when I asked him why did he lied to me , I also got told that because I went over my limit I have been charged premium cost for every call

[MI5 · Accepted solution]

Download the my O2 app to keep track of your usage.
If you think you have been misled by sales you can make a complaint
http://www.o2.co.uk/how-to-complain

[Anonymous]

I was thinking if I should go to newspaper with it because I don't think I should pay for his mistake

[MI5]

You should really follow the official complaints route first but think about your situation carefully.
You used over your minutes without checking and are now blaming O2 for it?

[gindygoo]

Good morning,

Really sorry you feel that you've been misled, the above complaints procedure is a good place to start. Also, have you called 202 and spoken to a cs agent?

What I will add though is, you're the one that's used the minutes not O2. It really is YOUR responsibility to keep track of usage.

Did you not realise you'd spent more than 100 minutes talking?

Anyway, follow the steps already outlined and just maybe o2 might offer you a goodwill discount but I'm guessing they'll say they aren't forced to.

Good luck.

[Anonymous]

I was told that minutes are capped no one informed me when I went over my limit

[MI5]

O2 don't cap mins and it is your responsibility to check.
All you can do is follow the complaints route as we've already said.

[Anonymous]

So why I have been lie to by O2 sales man

[Cleoriff]

Hi @Anonymous I don't think going to the newspaper will bring you much joy really. At the end of the day it's your word against that of the sales advisor. Additionally you are able to keep track of your own usage via My O2...that's one of it's many purposes http://www.o2.co.uk/myo2

[MI5]

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@Anonymous wrote:
So why I have been lie to by O2 sales man

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I would think confusion or misunderstanding rather than lies tbh.....