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O2 roaming in Guernsey

SimonSundance
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I went to Guernsey and understood that all data and calls were as per Europe….  But then got charged for calls made to local numbers…. Why is this?

 

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MI5
Level 94: Supreme
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@SimonSundance 

They should be free for monthly contracts but chargeable if on PAYG https://www.o2.co.uk/international/using-your-phone-abroad 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151671 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@SimonSundance 

They should be free for monthly contracts but chargeable if on PAYG https://www.o2.co.uk/international/using-your-phone-abroad 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SimonSundance
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Many thanks ; I will contact them.

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