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O2 refund

extralargepeas
Level 1: Joiner
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my phone was set up wrong by O2 and I was told by an O2 person on the phone that they would take off £50 from my bill but it hasn’t been taken off? How do I make sure I definitely get the £50?
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MI5
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Keep on checking with customer services http://www.o2.co.uk/contactus but you can also check your bill to see if it gets applied. Follow the guide here which applies to any type of discount https://community.o2.co.uk/t5/How-to-Guides/How-do-I-know-my-Community-reward-has-been-applied/ba-p/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
Keep on checking with customer services http://www.o2.co.uk/contactus but you can also check your bill to see if it gets applied. Follow the guide here which applies to any type of discount https://community.o2.co.uk/t5/How-to-Guides/How-do-I-know-my-Community-reward-has-been-applied/ba-p/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@extralargepeas How long ago did O2 promise this? They usually take their sweet time in applying refunds. If you don't keep at them, they won't hurry.

I DO NOT WORK FOR O2



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extralargepeas
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i got promised it about 2 or 3 weeks ago I believe, it was supposed to have been taken off my first bill. I will ring them/contact them somehow, soon, and make sure it comes off my next bill. Thank you!
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Marjo
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Hey @extralargepeas welcome to our community! Let us know how you get on with this and if you managed to get in contact with CS ok to sort out the refund? slight_smile

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