O2 refresh

[Ben2012]

Hi guys I thought I would do a new post. I put about a sim only to o2 refresh post last month I thought it had been 3 months but had not. I left it another month and phoned them today as my 3rd bill came out yesterday (28/03/20) had a really nice guy told him what phone I wanted and he said I was not eligible to upgrade I told him I wanted to go to refresh and he said he could see I paid 3 bills but was working from home and could I hold.. Came back and said that because it was a Saturday the direct debit come out it has not clear and might be the reason why its saying I cant upgrade and to phone back tomorrow or Tuesday. Is it even worth phoning back as it says on my app its 6 months to upgrade. He also said he had only just started the job aswell

[MI5]

@Ben2012 

Customer services will have to over ride the 6 months so you need to call back as requested.

[jonsie]

Time they corrected the website.

[MI5]

For some reason it always defaults to 6 months, but as we all know, 3 months is allowed as long as credit rating is good and all bills have been paid on time etc.....