Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎16-12-2018
Accepted Solution

O2 refresh

I’ve got a message from o2 saying I can trade my old phone in and get a new contract without paying the rest on the old phone, does this offer still apply if the phone is broken?
Posts: 114,076
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: O2 refresh

[ Edited ]

No, the phone has to be as new.
The value will be reduced for damage so you'll have to make up the difference.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,186
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: O2 refresh