Solved: Re: O2 refresh

Callum · ‎16-12-2018

I’ve got a message from o2 saying I can trade my old phone in and get a new contract without paying the rest on the old phone, does this offer still apply if the phone is broken?

MI5 · ‎16-12-2018

@Callum
No, the phone has to be as new.
The value will be reduced for damage so you'll have to make up the difference.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-12-2018

@Callum
No, the phone has to be as new.
The value will be reduced for damage so you'll have to make up the difference.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎16-12-2018

How long have you left on the contract with your broken phone?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

O2 refresh

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived