Solved: O2 refresh to sim only deal

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

joztynka · ‎23-04-2020

When I open 'upgrade' page it only shows options to refresh with phones and other devices. Will a sim only option show up after I pay the current phone off? Or should it be available now? My current contract will end in less than a month.
Thanks in advance!

MI5 · ‎23-04-2020

@joztynka

You need to choose the sim only tab.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

joztynka · ‎23-04-2020

Thank you!

This is what my upgrade looks like. Missing SIM only tariffs. Any idea why?

https://imgur.com/9gAv2YC

MI5 · ‎23-04-2020

@joztynka

May not be available until your upgrade date if coming from a standard contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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